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Does your company have a "service charge?"
A. Yes. All legitimate, licensed and professional service
Q. How much is it?
A. Our minimum service charge is $49.95 for most residential
Q. Do I have to pay a service charge on
top of the cost of repair?
A. No. Although many other service companies do, Better
Homes only charges for one or the other. Once the technician
diagnoses your problem, they will give you the exact
cost of the repair. (Not an estimate.) All repair quotes
are flat rates based on National Appliance Repair Price
Guides. At that point you may elect to either proceed
with the repair or simply decline and pay only the service
Q. Will my appliance be repaired today?
A. In most cases, yes! Our technicians carry a comprehensive
inventory of parts on their trucks to provide our customers
with the highest probability of "same day repair."
Other companies carry a very limited amount of parts
or in some cases "0" inventory on their trucks
and may take weeks or months to complete a repair.
Q. If you do have to order a part, how long
will it take?
A. In most cases it takes just a few days. The technicians
are required to tell all customers that a week to ten
days is average or our normal turn around time. This
covers any errors and recovery that may arise with a
part order. Customers also have the option of overnight
or second day shipping although there are additional
charges for this.
Q. Will I have to wait all day for service?
A. Absolutely not! Better Homes also has a better way of scheduling appointments. We provide our customers with a very narrow and time saving "2 to 3 hour window" depending on how busy our schedule is for that day and “call ahead” service to let you know the technician is on the way. Special arrangements can also be made for shut-ins, handicapped individuals, after hour and weekend service calls.
Q. Do you offer any discounts?
A. Yes. For more information please go to our home page
and select "Discounts" in the upper menu.
Q. What is your warranty?
A. Better Homes is proud to offer our customers an actual "Life Time" warranty on any part(s) that we install. Our Life Time warranty states clearly that we are confident and sincere in our efforts to serve our customers needs even beyond our timely and professional repairs. Our labor warranty reflects 90-days of warranty over the industry standard of 30-days.
Q. What kind of parts do you use?
A. We use only OEM parts! (That's Original Equipment
Manufacturing.) We never use after market, used, rebuilt,
reconditioned, universal, or secondary market parts.
Whatever manufacturers part that came out of the appliance
is what goes back in it. Letter for letter, number for
number. No exceptions, ever!
Q. What appliance do you work on?
A. It's not enough to say we work on all major appliances.
Whirlpool, GE, Frigidaire, and all the common brands
of course. But our services go far beyond the average
residential line of appliances. When we say we work
on all major appliances, we actually mean all major
appliances, including names like; Bosch, Jade, Viking,
Asko, Wolfe, Gagganuea, Thermador, Meile, Sub-Zero,
True, Garland, and the list goes on and on. Better Homes
is a complete and comprehensive appliance service company.
Q. Are your Technicians certified?
A. Yes! All of our technicians are factory trained,
certified appliance technicians. Not "mechanically
inclined individuals" as many companies use to
avoid paying a substantial difference in wages or salaries.
Our technicians attend every training class that is
offered in our area by our distributors. They are the
most current, updated and informed Technicians in the
area and always on the cutting edge of appliance repair.
Q. Do you sell appliances?
A. No we do not. Our specialty is repair and that is what we focus on. We strive to be the very best at what we do to provide you with the very best service possible.
Q. What types of payment do you take?
A. We offer a variety of ways to pay for our service
including VISA, MasterCard, Discover, Check or Cash.
Q. Why should I use Better Homes?
A. Well, for all the reasons listed above for one. But what we tell potential customers is simply ask your area Better Business. Always ask a friend or neighbor who they use. Read our testimonials. Check out our ads. Call the office nearest you and talk to any of our staff.